• Expectations, background
  • Planning
  • Action
  • Communications
  • Feedback evaluation

Evaluation: Was the initial plan realised? What was altered and why? If something failed, then why did this happen?

• It is important to collect the impressions and assessment from all participants (including the departments and officials of the organisation itself) concerning the results and the entire process. This is also a good time to ask for their ideas and suggestions for the future processes.

• It is necessary to be honest and critical in assessing the initial plan, the actions taken and the actual outcome. If there was a failure, it needs to be explained and the specific reasons for it have to be made public.