• Expectations, background
  • Planning
  • Action
  • Communications
  • Feedback evaluation

Feedback, evaluation

The way how you communicate and explain final decision to the participants is just as important as the decision itself. Questions that should be answered during the last step of e-participation process are the following:

1. How will the final decision be made if the process has resulted in numerous disagreements?

2. Was the initial plan realised? What was altered and why? If something failed, then why did this happen?

3. How will we communicate and explain our decision? Do we have sufficient arguments for the decision (and counter-arguments for those who disagreed)?

4. Were the people involved pleased with the result? Were they pleased with the process as a whole even if the result was not the one they suggested? How can we find out what the participants thought?