• Expectations, background
  • Planning
  • Action
  • Communications
  • Feedback evaluation

Tasks: Are the officials participating in the process aware of their tasks in this e-participation process and do they have the necessary resources (time most of all) ?

• The organisers of participation must first of all outline the factors that can be changed and the factors that cannot be changed during the process so that time would not be spent on irrelevant and unrelated problems.

• It is important that someone from the organisation is always able to focus on the on-going participation process so that it would not become an additional task to be done when there is nothing better to do. This person has to be constantly available to the participants for feedback and questions, and they have to update information in the participation environment and answer questions.

• It is also important that other members of the organisation are constantly kept informed of the e-participation process. It is useful to create a participation environment (on the Internet, in social media) where the entire process could be monitored (as building information can be monitored on some local government sites). Sufficient understanding of the process would be enhanced by the use of graphics depicting the current phase, the actions completed and the actions not completed yet.

• It is important to be flexible and, when necessary, make concessions and changes to the initial plan.