The use of online environments in the communication with citizens requires specific actions. Those actions are presented in five steps. In this manual, each step is illustrated with sample cases: success stories as well as stories that are valuable lessons despite being failures. We also give detailed descriptions of each step and present a list of questions that should be answered before entering the next step of participation process.

e-Participation Guidelines:
  • hu
  • it
  • es
  • fi
  • Language_Gaelic
  • gr
  • nl
  • gb
  • ee
  • cz
  • dk
  • basque

  • Expectations, background
  • Planning
  • Action
  • Communications
  • Feedback evaluation

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